Grievance Redressal Policy

This Grievance Redressal Policy (“Policy”) outlines the process for addressing and resolving grievances related to the services provided through the Elios Management Consulting Learning Management System (“LMS” or “Platform”). Elios is committed to ensuring a fair and transparent mechanism for resolving user grievances.

1. Scope

1.1  This Policy applies to all users of the LMS, including students, instructors, and any other stakeholders who may have grievances related to the services offered on the platform.

2. Types of Grievances

2.1 Grievances may include, but are not limited to : 

• Course-related issues such as content quality, availability, or instructor conduct.
• Technical difficulties preventing access to the LMS or course materials.
• Payment-related concerns for paid courses.

3. Grievance Redressal Process

3.1 Informal Resolution : Users are encouraged to first attempt to resolve their grievances informally by contacting Elios Management Consulting’s customer support team at contact@elios.in. Many grievances can be resolved effectively through this initial contact.

3.2 Formal Grievance : If the grievance is not resolved satisfactorily through the informal process, users may file a formal grievance by submitting a written complaint to Elios Management Consulting’s Grievance Redressal Officer at Arvind Chaurasia (arvindchaurasia@elios.in). The written complaint should include details of the grievance, relevant documents, and contact information.

3.3 Acknowledgement : Upon receipt of a formal grievance, Elios will acknowledge the complaint within 3 business days and initiate an investigation into the matter.

3.4 Resolution : Elios will endeavor to resolve the grievance promptly and fairly. The Grievance Redressal Officer will investigate the complaint, communicate with the concerned parties, and take appropriate actions to address the issue.

3.5 Communication : Throughout the grievance redressal process, Elios will maintain communication with the complainant, providing updates on the progress and resolution of the grievance.

4. Escalation

4.1  If the complainant is not satisfied with the resolution provided by Elios Management Consulting, they may escalate the grievance to the relevant regulatory authority or ombudsman as per the applicable laws in their jurisdiction.

5. Records and Documentation

5.1 Elios will maintain records of all grievances received, including details of the complaint, actions taken for resolution, and any outcomes. All documentation related to grievance redressal will be kept confidential and in compliance with applicable privacy laws.

6. Contact Information

6.1  For filing a formal grievance or any inquiries related to grievance redressal, users can contact Elios Management Consulting’s Grievance Redressal Officer at Arvind Chaurasia (arvindchaurasia@elios.in).